Refund policy

Refunds

• We do not offer refunds unless your item is proven to be faulty.

• If your product arrives damaged or with a manufacturing fault, please contact us within 28 days of receiving your order. We’ll arrange a replacement or refund after verifying the issue.

Exchanges

• Need a different size? We’re happy to offer an exchange within 28 days of receiving your order.

• Items must be unworn, unwashed, and in original condition with tags attached.

• To arrange an exchange, email customercare@asteriaaerialwear.com with your order number and details of the size you need.

How to Start a Return or Exchange

1. Email customercare@asteriaaerialwear.com within 28 days of receiving your order.

2. Include your order number, reason for return/exchange, and photos if your item is faulty.

3. We’ll guide you through the next steps.

Please note: Return postage for exchanges is the customer’s responsibility unless the item is faulty.

If you have any questions, just reach out - community care is at the heart of Asteria Aerialwear.